Are you shipping internationally?
Yes, we will ship your rewards wherever you live. We leverage three different warehouses located in the United States, United Kingdom, and Australia to provide us with international reach and reducing your shipping costs as much as possible.
Although our initial seasonal plushes were only shipped to the US warehouse, with this project we’ll be shipping new plushes to our other warehouses to enable international fulfillment.
Last updated: June 21, 2024 07:38
Are they all magnetic?
Most of the accessories will be magietic. The major exception will be the fighter’s shield, and the wizard’s hat, as these are intended to be worn on the owlbears rather than affixed to their beak.
The potions (health and mana), axe, spellbook, sword, and magic staff will all have magnets inside them, which will allow the owlbear (who also has a magnet) to pick them up.
Last updated: June 21, 2024 07:42
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.